1 . Where is Gcom UK Limited located?
Answer: Gcom is a UK registered business (Company Reg: 6526640). Our headquarters are located in Cambridgeshire, UK with distribution Centres in the Uk, Europe, Hong Kong and Mainland China.
2 . Is it safe to order through Gcom UK Limited?
Answer: YES. Gcom is a verified PayPal and Google Checkout certified Company and our payment systems are hosted on the PayPal or Google Checkout Secure dedicated Servers. This means your information is securely handled by us, in fact we never see your credit/debit card details as this information is handled by PayPal or Google Checkout. Please review our Privacy Statement section.
3. Can I order by phone, fax, or any other methods other than online checkout?
Answer: Yes, we can accept orders by email, phone or fax. You can also use the order form on our contact us page to place an order, if you choose a payment option other than Paypal.
4. What currency do Gcom UK Limited accept?
Answer: For PayPal payments, we accept UK GBP. For Google Checkout payments we also accept only UK GBP. For Credit Card payments you will be billed in UK GBP.
If you choose to pay by Bank transfer or cheque, we also offer USD, Euro as well as UK GBP.
5. Are your products genuine?
Answer: Products sold on this web site are brand new and not refurbished or previously used. All products are boxed in original Manufacture's packaging and inspected for imperfections prior to being securely shipped to you from our Hong Kong logistics Warehouse.
All the products have English language installed by default.
6. Do your Products come with any manufacture warranty?
Answer: All products sold on this website, other than telephones are covered by a manufacturers warranty.
Since all phones sold on this website are parallel imported items, there are NO manufacturer warranties included with your orders. However, here at Gcom UK Limited we do offer an extensive warranty plan for item(s) you purchased through our website that are not covered by a manufaturers warranty.
At the same time, we do have a return policy that provides a high level of customer satisfaction guarantee. For more information, please review our Return Policy section.
7.What is the charge for shipping and tax?
Answer: We offer a Free Shipping Service to all UK and Western EU Addresses. Customers are responsible for the customs and import duties that may be applicable with their order depending on their country.
8.. Which Countries do you offer free shipping into?
Answer: We offer free shipping into the Austria/ Australia/ Belgium/ Canada/ Denmark/ France / Germany/ Italy/ Luxembourg/ Netherlands/ Portugal/ Singapore/ Spain/ UK & the USA. All other countries will incur additional shipping charges. Please contact us for shipping rates into your Country.
9.. When will my order be shipped?
Answer: Your order will be shipped usually within 1 - 2 days after payment received.
10. Can I use the charger in my country?
Answer: Quad band / Tri band phones come with travel chargers (100-240V) and no transformer is needed. Dual band phones usually come with 220V chargers. We will provide you a compatible plug adaptor for free with your order
11. Can I track my order?
Answer: Yes you can. After you have placed an order at Gcom UK Limited, we will email you the order detail and order status. You may also check the order status and details online.
We will keep you updated on your orders. Every time the status of your order has been updated, you will be notified by email from our customer service representatives.
12. Will the phone I purchase work in my country?
Answer: Within the United States, the majority of Network Service Providers use GSM 1900 bandwidth. In Europe, UK, Australia and most parts of Asia with the exception of Japan and South Korea, the Network Service Providers use GSM 900 / GSM 1800.
Here are the country's ranges for your reference:
Quad Band GSM 850/900/1800/1900 WCDMA
Europe, Asia, Africa, North America, South America, New Zealand and Australia
Tri band GSM 900/1800/1900 +UMTS
Europe, Asia, Africa, North America, South America, Australia, and New Zealand
Dual band GSM 900/1800
Europe, Asia, Africa, South America, New Zealand, and Australia
13. Can I use the charger in my country?
Answer: Quad band / Tri band phones come with travel chargers (100-240V) and no transformer is needed. Dual band phones usually come with 220V chargers. We will provide you a compatible plug adaptor for free with your order
14. What does SIM Free mean? SIM unlocked mean?
Answer: SIM Free: This means that your phone purchase does not include a SIM card. Unlocked: This means that the phone is not locked to any particular phone service providers and can be used with any GSM Network anywhere in the world.
Before you make a decision to purchase a particular phone, please make sure that the frequency of your mobile phone network is compatible with the phone you wish to purchase.
Please Note: that there is no commitment to purchase any minimum term contract when buying our phones.
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